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Brown-Forman Senior IT Business Analyst in Bangkok, Thailand

Job Summary: The Senior IT Business Analyst will be responsible for providing expertise on implementing and supporting collaborative technologies at Brown Forman regionally. You will be working with business users to select and implement collaborative technology solutions that enable users to be more effective and efficient. These solutions should be created from one of our corporate platforms such as: Salesforce, SAP, Workday, Cloudera, Tableau.

Job Responsibilities:

  • Lead regional Salesforce CRM admin activities (e.g. sales targets, listings, promotions, POS Materials, reports & dashboards, bulk uploads, Security, Sales & Operations Planning)

  • Run business-oriented support of field sales team & sales operations

  • Carry out Salesforce.com local configuration technical changes to meet business needs

  • Work closely with business users to select and implement collaborative technology solutions that enable users to be more effective and efficient; these solutions should be created from one of the BF corporate platforms such as Salesforce Customer Relationship Management, Force.com, Business Intelligence Front-End platform (e.g. Tableau), Google Apps, in line with Global strategies.

  • Promote the best use of technology and leverage existing IT assets & global IT platforms, in particular with Sales Managers, Finance and Marketing within region of responsibility

  • Define local IT roadmap and portfolio of projects, in particular during annual planning exercise.

  • Conduct regular reviews with Corporate IT team to share updates on business activities & process changes, provide feedback on usage of systems, confirm business priorities & plans as well as potential deployment of IT innovation

  • Engage & mobilise resources from Global and APAC IT teams to support the delivery of approved projects, as collaboration & teamwork are essential values at BF

  • Develop and maintain a professional knowledge of new & emerging IT trends (Innovative Mindset), in particular around Salesforce CRM, in support of local & regional Commercial operations.

  • Support, provide induction & train local sales team on Salesforce CRM platform

  • Analyse & translate high level business needs into IT requirements; assess and select technology that meets these requirements and is compatible with global systems and BF IT strategy; engage the appropriate (business & IT) stakeholders in line with our Corporate IT strategy; coordinate the preparation of business cases where relevant

  • On Salesforce CRM platform, carry out configuration activities in support of these business needs, drive full user adoption of process changes and technical solution

Required Experience & Education:

  • Education: College/University (Bachelors or Equivalent);

  • Experience: MUST HAVE Salesforce experience

  • Bachelor Degree in Computer Science or related field plus at least 3 years applicable business experience

  • Configuration & support of a Customer Relationship Management solution (e.g. Salesforce, Tableau)

  • Understanding of technology & systems

  • Ability to listen to business colleagues and develop mutually satisfactory IT solutions to business needs

  • Excellent communication skills-both written and verbal

  • Fluent written and spoken English (essential to engage confidently with stakeholders)

Business Area: Global Information Technology

City: Gurgaon

State: Haryana

Country: IND

Req ID: JR-00002238

Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.

Accommodations available upon request including an Interpreter.

Applicants to and employees of this company are protected under Federal law from discrimination on several bases. Follow the links below to find out more.

EOE Minorities/Females/Protected Veterans/Disabled/ Sexual Orientation & Gender Identity

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